Store Policy & Terms
Information regarding fulfillment, returns, tracking, and customer support.
AETHER X STORE POLICIES
1. CUSTOM PRINTING & FULFILLMENT
All Aether X merchandise is custom-printed on demand upon order placement. Because items are produced individually for each order, processing times can vary slightly before shipment.
2. SIZING & ALL SALES FINAL
Please review all size charts and garment measurements carefully before completing your purchase. Because items are printed to order, ALL SALES ARE FINAL regarding sizing, fit, or color selection. We are unable to offer returns or exchanges for ordering an incorrect size.
3. DEFECTS, DAMAGE & QUALITY ISSUES
We want you to love your gear. If your item arrives with a manufacturing defect, printing flaw, misprint, or physical damage sustained during transit, please contact us within 30 days of delivery.
• Contact: support@aetherxband.com
• What to include: Your Order Reference Number (from your success page) and clear photos showing the issue or defect.
Upon review, we will happily coordinate a replacement item or issue a full refund for valid quality or transit claims.
4. ORDER TRACKING & UPDATES
When you place an order:
• Please save or screenshot your Order Reference Number displayed on the post-checkout confirmation page.
• Automated shipping confirmation emails containing your tracking number will be sent to the email address provided at checkout as soon as your items ship.
5. CONTACT SUPPORT
For any other questions regarding your purchase, please reach out to support@aetherxband.com. Please allow 1-2 business days for a response.
Have a question about an existing order? Drop us a line at support@aetherxband.com.